Does Snoozy's charge sales tax?
Sales tax is charged on all orders shipped to addresses in Alabama. During the checkout process you will be able to see the amount of sales tax charged.
What forms of payment does Snoozy's accept?
Snoozy's accepts Visa, MasterCard, Discover, and American Express credit card payments online.
When are confirmations sent out?
Order confirmations are sent to you automatically via e-mail when your order is placed. You will receive an additional email confirmation when your order has been shipped.
How are orders shipped?
Snoozy's ships all orders via UPS. A valid street address is required on all orders. P.O. Box addresses are not acceptable.
When can I expect my order?
This depends on several factors including whether or not the item is at our store or our warehouse and the shipping method you select. Snoozy's fills and ships orders Monday through Friday. In general you should expect that your order will be filled and shipped in 1-2 business days and then add the number of days it takes for your order to reach you. For example, and order placed on Monday with "Next Day" shipping will usually be shipped on Tuesday or Wednesday and then you would receive the day after it shipped. NOTE : "Next Day" shipping does not guarantee that an order placed on Monday will be received on Tuesday. Instead, it guarantees that the order will be received the day after it is shipped.
You can use the UPS website to estimate the delivery time for your order and to compare the various shipping options available to you :
UPS Delivery Time Estimate Website
. Simply enter your city and zipcode and use 99999 as the origin city and zipcode. Add approximately 2 business days to calculate the ship date and leave all other fields blank. UPS should be able to give you various delivery estimates depending on the shipment method selected.
Please note that the UPS Delivery Time Estimate Website link is a tool provided by UPS and is not maintained by Snoozy's. We do not guarantee any delivery estimates made by UPS.
How do I track my order(s)?
You can view the status of your order at any time by visiting the
My Account
section of our website. Once you log in you will be able to access your complete order history. All orders shipped via UPS will have a tracking number assigned. You can click on the tracking number to find estimated delivery information.
When can I order from Snoozy's Website?
You can place orders for merchandise and general books on Snoozy's website at any time. There may be certain features of our website, such as text book reservations, that are only available during certain dates. Please note that we occasionally perform system maintenance around 5:00am Central Time and our system may be unavailable around that time. We do not expect our system to be down for more than 10 minutes during these maintenance operations.
I am having trouble placing an order. What should I do?
We apologize that you are experiencing difficulty ordering from Snoozy's website. Here are a few tips that may help.
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If you are adding items to your cart and your cart is still empty then check to make sure you have cookies enabled. Please read our
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If you are paying by credit card make sure that your billing address matches the information on your billing statement. Students, this is usually your permanent address.
If you are still having problems feel free to
Contact Us
for additional assistance.
Are there any web browser requirements?
Snoozy's Online store is best viewed using a newer web browser such as Netscape 7+, Internet Explorer 6+, Firefox 1+, Safari 1+, etc. If you are still using an older web browser we encourage you to upgrade your browser for the best experience. Free upgrades can be found
here for Firefox
and
here for Internet Explorer
.
Does Snoozy's require Javascript to be enabled?
Yes, you need to have javascript enabled.
My credit card was charged twice – what should I do?
Pressing the "Submit Order" button more than once can result in duplicate charges. To ensure that you do not place a duplicate order please make sure to only press the Submit Order button once. Then please be patient as we attempt to authorize your credit card. If you believe that there is a duplicate charge on your credit card please
Contact Us
. We will look into the charge and if it is a duplicate we will reverse the duplicate charge and remove the duplicate order. Please be sure to include your order number when you contact us.
What should I do if I forget my Order Number?
Your order number is included in the email confirmation. You can also access your order number(s) using the
My Account
section of our website. If you still cannot find your order number, please
Contact Us
. We can find and provide you with your order number using your email address.
What should I do if I forget my password?
In order to keep your account information secure Snoozy's staff cannot lookup your password. What we can do is reset your password. If you cannot remember your password and would like to have it reset please
contact technical support
. We will reset your password and mail the new password to the email address you used when you created your account. Once you receive the new password, we recommend that you log into your account as soon as possible and change your password to something more secure.
How do I update my information?
We appreciate customers that keep their information up to date. If you would like to update your information you can go to the
My Account
section of our website. From there you will be able to update your email address, your addresses, etc.
Who do I contact if I am having problems with your website?
If you are having problems with our website, please let us know. You can
contact technical support here
. To help us solve your problem quickly please include a detailed description of the problem, any error messages you may see, the type of web browser you are using, the operating system you are using, and any other information you feel may be important. We will respond to your problem as soon as possible.
How can I give you feedback about Snoozy's website?
We appreciate any feedback you may have about Snoozy's website. You can send any comments, ideas, or suggestions to
brad@snoozysbookstore.com
. Please include Website Feedback in the subject. Although you may not get a personal response, we do read all of the comments and feedback that we receive.
What are Cookies?
A cookie is a piece of data stored on the user’s computer. There are two main kinds of cookies – session cookies and persistent cookies. Session cookies are stored in your internet browser’s memory and disappear when you close your browser – they can also timeout after prolonged user inactivity. Persistent cookies are written to a text file and on stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
What kind of cookies does Snoozy's Online Store use?
Snoozy's uses session cookies. We use session cookies to store information such as items in your shopping cart, whether or not you have logged in to your account, etc. As these are all session cookies they terminate as soon as you close all open windows of your browser. By allowing us to set a session cookie, you would not have to log in with a password more than once, thereby saving time while on our site. If you decide to reject the cookie, you may still use our site. The only drawback to this is that you will be limited in some areas of our site. For example, you will not be able to place items in a shopping cart or place orders on our site.
What is SSL (secure internet)?
Snoozy's safeguards customer information from unauthorized access to the best of our ability.
When our website asks users to enter sensitive information (such as credit card number and/or student ID number), that information is encrypted and is protected using Secure Sockets Layer (SSL) software. Snoozy's has a SSL certificate issued by Thawte, a subsidiary of VeriSign, Inc.
We reveal only the last four digits of your credit card number when confirming an order. Of course we transmit the entire credit card number to the appropriate credit card company during order processing.
It is important for you to protect against unauthorized access to your account (password) and your computer. The best way to protect against unauthorized access to your account is to close all open browser windows on your computer, once you are finished using the Snoozy's Online Store.
Snoozy's respects your right to privacy. This notice describes our policies regarding keeping your personal information secure and your privacy intact. Snoozy's knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.
These transactions include, but are not limited to: account registration, online purchases, book reservation orders, and information requests.
Information Collection
We do not collect any personal information from a visitor to our site unless that visitor explicitly and intentionally provides it. Snoozy's may acquire personal information when:
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You order products using our online store.
We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, the information is used to contact the user.
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You use our online book reservation systems.
We request information from the user on our reservation form. A user must provide contact information (such as name, email, and shipping address), student information (such as student ID number) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill book reservations. If we have trouble processing a reservation, the information is used to contact the user.
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You use our contact information to contact us.
This includes phone calls to Snoozy's and emailed questions & comments to the webmaster or other departments.
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This information may include phone numbers, email addresses, etc. We do not guarantee the safety of information sent from personal email accounts, over the telephone, etc. Please do not email sensitive personal information to the University Bookstore.
If you choose not to register an account or provide personal information, you can still visit most of the University Bookstore website (such as browsing our products and adding items to the shopping cart); however you will not have access to areas and services that require this type of information (such as completing online orders).
Information Use
Any personally identifiable information collected through online sales transactions will be used only for the purpose of completing the transaction (such as payment certification, shipping, etc.)
Any personally identifiable information collected when you contact Snoozy's will be used only to better serve and answer your inquiry.
Snoozy's will NEVER sell or rent your personally identifiable information to anyone.
Snoozy's will NEVER send personally identifiable information about you to other companies or people.
Legal Disclaimer: Although we make every effort to preserve user privacy, if we are required by law to disclose certain information to local, state, federal, national or international law enforcement authorities, we will do so.
Cookies -
What are cookies?
A cookie is a piece of data stored on the user’s computer. There are two main kinds of cookies – session cookies and persistent cookies. Session cookies are stored in your internet browser’s memory and disappear when you close your browser – they can also timeout after prolonged user inactivity. Persistent cookies are written to a text file and on stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
What kind of cookies does Snoozy's use?
The Snoozy's uses session cookies. We use session cookies to store information such as items in your shopping cart, whether or not you have logged in to your account, etc. As these are all session cookies they terminate as soon as you close all open windows of your browser. By allowing us to set a session cookie, you would not have to log in with a password more than once, thereby saving time while on our site. If you decide to reject the cookie, you may still use our site. The only drawback to this is that you will be limited in some areas of our site. For example, you will not be able to place items in a shopping cart or place orders on our site.
Statistical Information About Your Visit
When you visit our website, our computers may automatically collect statistics about your visit. This information does not identify you personally, but rather identifies a visit to our site. We may monitor statistics such as how many people visit our site, the user’s IP address, which pages people visit on our site, and which browsers people use. We use these statistics about your visit for aggregation purposes only. These statistics are used to help us improve the performance of our website.
Secure Access
Snoozy's safeguards customer information from unauthorized access to the best of our ability.
When our website asks users to enter sensitive information (such as credit card number and/or student ID number), that information is encrypted and is protected using Secure Sockets Layer (SSL) software. The University Bookstore has a SSL certificate issued by Thawte, a subsidiary of VeriSign, Inc.
We reveal only the last four digits of your credit card number when confirming an order. Of course we transmit the entire credit card number to the appropriate credit card company during order processing.
It is important for you to protect against unauthorized access to your account (password) and your computer. The best way to protect against unauthorized access to your account is to close all open browser windows on your computer, once you are finished using the University Bookstore website.
Accessing and Correcting Your Information
You can access your personally identifiable information by logging into your account using the
My Account
link. There you will have the ability to correct or update any errors. When you update information, we may keep a copy of the prior version for our records.
Contact Us
Please send any questions or comments regarding Snoozy's privacy policy to one of the following addresses:
If we decide to materially change our privacy policy, we will post those changes to this privacy statement and will e-mail the information to our users, so that they are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
Links
Snoozy's website may contain links to other sites. Please be aware that Snoozy's is not responsible for the content or the privacy policies and practices of such websites. Snoozy's encourages you to read the privacy statements of these linked sites as their privacy practices may differ from ours.
ALL RETURNS MUST BE ACCOMPANIED BY AN ORIGINAL RECEIPT OR PACKING SLIP.
All clothing or gift merchandise ordered online must be returned within 7 days of the ship date printed on the packing slip. Unless stated otherwise (i.e. items listed as non-returnable). The following return policies apply to textbooks ordered online. Textbooks may be returned up to the specified day for each semester. These dates are listed below.
May Term Books - Last day to return is May 12th.
Summer 12-week term - Last day to return is May 18th
Summer 9-week term - Last day to return is June 8th
Summer A Term - Last day to return is June 3rd
Summer B Term - Last day to return is July 6th
Snoozy's Bookstore is commited to excellent customer service. If for some reason you need to return or exchange your merchandise please follow the guidelines below. All merchandise must be received in new, salable condition (tags should still be attached) for a replacement or credit to be issued. In the case of a refund, credit will only be issued to the account that was used to place the order. Software and other shrinkwrapped items are non-returnable if opened, however defective merchandise may be replaced (see below).
Return Authorization
All returns will require prior authorization. To initiate a return please contact us by email at weborders@snoozysbookstore.com, call us at 205-328-2665.
Wrong item, size, or color
We will promptly replace or, at our discretion, refund any merchandise that is the incorrect item, size, or color. Shipping is refundable only if the wrong merchandise results from an error by Snoozy's. If you made a mistake or have changed your mind, then you must pay for all shipping charges when returning the order.
Defective Merchandise
We will promptly replace or, at our discretion, refund any merchandise that you receive that is damaged or defective. We will credit the account used to place the order for the cost of return shipping upon receipt of the damaged or defective merchandise at our warehouse.
Please ship Authorized returns to:
Snoozy's College Bookstore
Attn: Returns Department
1321 10th Ave. South
Birmingham, AL 35205
An original receipt or packing slip is required with all returns. Be sure to include the reason for the return or exchange. Please use UPS or purchase insurance when returning items, for your own protection.
Snoozy's reserves the right to refuse any refund or return.